Oracle CX: sales, service, marketing and more

As an Oracle CX consulting partner, we tailor Oracle's customer experience suite to your business, and give customers personalised, omni-channel experiences.

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What is in Oracle CX

We know Oracle's cloud customer experience applications, including Sales, Service, Marketing and Commerce, and tailor them to what your business needs: personalised, omni-channel experiences, insight from customer data, automated processes and better support.

Oracle Fusion Sales

Simplify and improve your sales process, from lead to forecast.

Sales force automation

Configure lead management, opportunity tracking and forecasting, so reps spend their time on customers instead of data entry.

Sales planning

Plan targets and coverage, and keep plans connected to the pipeline.

Sales performance management

Track performance, conversion rates and pipeline health with analytics and reporting.

Customer data management

Build one trusted view of each customer, with access controls that support collaboration across sales teams.

Partner relationship management

Manage partners and channel sales in the same system.

Incentive compensation

Design and run incentive compensation plans.

AI for sales teams on Fusion. Our command centres turn business priorities into rewarded daily habits, and put every partner in one view. HelixAIQ lets reps ask, find and act on Fusion data in plain English. See Sales Operations Command Centre, Channel Sales Command Centre, HelixAIQ.

Oracle Fusion Service

Run modern, unified customer service on Oracle Fusion Service, with AI that joins conversations and removes retyping.

Implementation

Configure Fusion Service with Redwood pages, entitlements, queues and knowledge for your service model.

Digital assistant

Oracle Digital Assistant flows with generative AI, including live-agent hand-over.

Integration with order and billing

Connect service requests to Fusion, EBS and commerce data through Oracle Integration Cloud.

Migration from RightNow

Move from Oracle RightNow with Oracle's RAMP utility and a tested cutover.

Managed services

Support, enhancements and quarterly update testing.

AI for service teams. We built a production AI shopping concierge for Dubai Duty Free on this stack, and ConversationAIQ was built on the same estate. See ConversationAIQ, SR Automation, ResolveAIQ.

Oracle Field Service

Get the right technician and the right parts to the first visit, on Fusion Field Service or EBS Field Service.

Implementation and support

Service requests, task types, technician assignment, parts and depot repair.

Parts and inventory visibility

Stock on the van, at the depot and in the warehouse, tied to the service request.

Integration

Connect field service to inventory, order management and customer service.

Dispatch AI

DispatchPilot recommends task type, technician and parts, and proposes move orders for the dispatcher to approve.

AI for dispatchers. DispatchPilot works with both Oracle Fusion Field Service and Oracle EBS R12.2 Field Service. See DispatchPilot, MaintenanceAIQ, SR Automation.

Oracle CPQ

Help sellers configure, price and quote complex products accurately, and send clean orders to ERP.

Guided selling and configuration

Rules that stop invalid configurations before they become quotes.

Pricing and discounting

Price books, discount rules and approvals that reflect your commercial policy.

Quote-to-order

Quotes become orders without re-keying, with approvals along the way.

CRM and ERP integration

Connect CPQ to Oracle CX, Fusion ERP or EBS through Oracle Integration Cloud.

Optimisation

Review existing CPQ set-ups for speed, usability and rule clean-up.

AI around quoting. We design custom agents and command centres around your own quoting process, with approval before anything is sent or changed.

Oracle CX Marketing

Engage your audience on every channel with tailored content that resonates.

Campaign automation

Design, automate and track targeted campaigns across email, web, mobile and social.

Multichannel engagement

Reach people on the channels they use, with one consistent message.

Audiences and segmentation

Use customer data to build the segments and personas that sharpen your targeting.

Personalised content

Deliver messages and offers tailored to each audience.

Measurement

Track campaign performance and use it to improve the next campaign.

Integration

Connect marketing platforms to your CRM, customer data platform and other systems.

AI for marketers. EngageAIQ turns a plain-English campaign brief into a live Responsys campaign through Unity CDP. See EngageAIQ.

Oracle Unity CDP

Bring customer data together once, then use it for segments, journeys and campaigns across channels.

Data model and ingestion

Design the customer data model and load data from your sources.

Identity and profiles

Build unified customer profiles you can trust.

Segmentation

Create reusable audiences for marketing and service.

Marketing integrations

Activate segments in Responsys and connect to Fusion CX.

Customised models

We work with customised CDP data models, not only the standard one.

AI for CDP audiences. EngageAIQ understands a customised CDP data model, writes and runs its own audience query, and shows the audience before anything is created. See EngageAIQ, HelixAIQ.

RightNow

Migrate with RAMP, test it end to end, and add AI with ResolveAIQ. Everything about RightNow, from migration to testing to AI, is on one page.

RightNow migration, testing and AI

AI across Oracle CX

From sales and service to marketing, our AI tools run on the Oracle CX you already have, under each user's own roles.

Live in production

Talk to us about CX at Oracle AI World

Meet the team at Oracle AI World, or book a time that suits you.

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