Hospitality
Hospitality Industry is facing challenges in addressing the hyper connected customer, dealing with intense cost-control pressures, relentless IT updates and global competition. But these challenges also represent opportunities, which have been seized by strategists and industry leaders who are turning to cloud technology to unify their systems and business operations. Delivering integrated front office & property management solutions are becoming essential in fighting commoditization, engaging the millennial guest and employee, and driving down operating IT costs and complexity.
Our Professionals with this expertise excel in implementing contactless solutions, optimizing online booking systems, and utilizing data analytics to enhance Our Customers Guest experiences. We also encompasses a deep understanding of technology integration within this industry.
Customer Highlights:
Innovacx engaged by customer to deploy an innovative hospitality solution with front and back office integration across Property Management, Customer Data, Sales and Loyalty platforms. Integration Cloud services were used together with Innovacx Hospitality and CRM connector to integrate booking and stay information with a single view of the customer. The solution provides the front desk, B2B and Hotel Sales and Marketing with a complete and accurate view of customer profiles, with the Oracle/Innovacx hospitality solution. Increased close rates with seamless coordination between property managers & corporate sales. Improved decision making with Up-To Minute Insights for Sales Leadership across properties, and improved customer engagement. The Innovacx Hospitality and CRM Connectors are Oracle validated integrations that enables agility for future CX innovations.
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