Public Sector
Our Public sector and government consulting services help customer to meet the challenges of this changing world for end to end front office, middle office and back-office systems. We leverage Oracle enterprise innovation technologies and analytics with modern industry best practices to reduce risks, and ensure that our customers will be able to anticipate and swiftly respond to the opportunities of the digital age.
Our professionals in this field specialize in developing secure and user-friendly digital platforms for services by leveraging Oracle solutions.
Customer Highlights:
Empowering business to manage various services like Customer Administration Services, Onboarding Process, Leasing, Licensing, and various Operations activities. Enabled 275+ Service Request flows to manage various types of Freecom related services. Empowered customers to manage their service requests via a self-service portal where they can request multiple services and collaborate with business users. Significant improvement in Turn Around time as various applications are seamlessly integrated and Business users can collaborate with both customers and internal users. Provided role-based dashboards to business users to track the activities and SLAs and helped business users to act on it. Marketing automation for different types of digital campaigns and integration with Survey platform to track customer feedback in CRM.
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