In the hospitality industry, a prominent player is making strategic use of Oracle Integration Cloud and PaaS solutions to create a comprehensive 360-degree customer view. This initiative involves seamlessly integrating Oracle CX applications with a diverse array of systems, including Property Management Solutions (such as Oracle Opera and 3rd Party PMS), Point of Sale (POS) systems, Loyalty programs, Marketing platforms, websites, mobile apps, Reservation Systems, Room Automation, and various other specialized hospitality applications.

To elevate the guest experience, a customer-facing portal has been meticulously developed at the Front Desk. This portal is built using Oracle Visual Builder and is empowered by Oracle Customer Data Management (CDM). This integrated approach ensures a unified and all-encompassing understanding of each guest, facilitating the delivery of highly personalized services and an unforgettable stay.

A prominent hotel chain in India is strategically utilizing Oracle Integration Cloud to establish a comprehensive 360-degree customer view. This initiative involves the seamless integration of Oracle CX with a diverse array of hospitality applications, encompassing Synxis, Opera PMS, 3rd Party PMS, Point of Sale (POS) systems, Feedback Systems, Room Automation, ERP, Marketing tools, SPA management, and various other critical applications.

The result is a real-time 360-degree view accessible across different touchpoints. Leveraging Oracle PaaS (Platform as a Service) and Oracle Cloud Infrastructure, the hotel chain has created a seamless solution for integrations and business process orchestration, ensuring a unified and efficient operation throughout the organization. This approach enhances customer experiences and streamlines internal processes for maximum efficiency.

A prominent multinational pharmaceutical company, headquartered in India and dedicated to offering affordable and groundbreaking medicines, has adopted Oracle Content Management (OCM) as a pivotal tool for the management of all its digital assets. Additionally, the company has successfully deployed a customer-facing portal using OCM.

This versatile platform is instrumental in streamlining various business processes, including the efficient approval of documentation and digital content via a portal developed using Oracle Visual Builder Cloud. By harnessing these Oracle solutions, the company optimizes its operations and enhances collaboration, ultimately delivering more accessible and innovative healthcare solutions to its global clientele.