Logistics
There is an urgent need for transportation management companies to innovate and design end-to-end digital journeys that improve speed and operational efficiencies, enhance personalized service delivery, and create granular visibility into revenues and profit margins.
Innovacx is empowering business customer to manage various services like Customer Administration Services, Onboarding Process, Leasing, Licensing, and various operations activities. Enabled Marketing automation solution with different types of digital campaigns and integration with Survey platform to track customer feedback and satisfaction level.
Customer Highlights:
Empowering business to manage various services like Customer Administration Services, Onboarding Process, Leasing, Licensing, and various Operations activities. Enabled 275+ Service Request flows to manage various types of Freecom related services. Empowered customers to manage their service requests via a self-service portal where they can request multiple services and collaborate with business users. Significant improvement in Turn Around time as various applications are seamlessly integrated and Business users can collaborate with both customers and internal users. Provided role-based dashboards to business users to track the activities and SLAs and helped business users to act on it. Marketing automation for different types of digital campaigns and integration with Survey platform to track customer feedback in CRM.
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