Manufacturing

Oracle CX has been put into action to develop a special customer engagement system for their Sales and Marketing team. Visit Plan helps manage customer interactions, while Opportunity to Quote Management, Service Management, and Market Intelligence are also enabled. Customer 360 allows them to access information such as Order Status, Billing Details, Invoices, Quotes, and Opportunities related to their customers. Integration with Oracle EBS enables automatic sales order creation for Closed and Won Opportunities, as well as collection of Payment and Shipment details. There are also configurations in place to track Opportunity to Quote, Quote to Performa Invoice, and Performa Invoice to Order by integrating with Oracle EBusiness Suite. Additionally, the solution has been extended to manage Customer Complaints and provide complete Service lifecycle management, including escalations, assignments, and customer complaint lifecycle management.

With a modern Sales Cloud platform, Customer efficiently and effectively manage their sales processes. Innovacx integrated front and back office platforms to gain deeper insights into customers and accelerate sales. Innovacx also implemented an Expenses Management solution to provide their employees easy data entry options, and financial managers detailed spend information and policy-driven control. Online and mobile capability, along with spreadsheet entry options. Automate travel entry details and approvals, reducing administrative headaches while still capturing essential data for effective cost management.

Customer has chosen Innovacx to implement a cloud based Sales solutions to define and track sales efficiency and sales performance. The solution is integrated SAP to automate Lead to Order process and built customer 360 view with embedded Geo Tagging solution for better sales team tracking. Innovacx provides ongoing support to manage their day to day Sales activities also coordinates with Business and IT for enabling new initiatives.