Innovations - Innovacx

Innovate with innovacx

At Innovacx, we create a rapid innovation cycle based on lean methodology to deliver our innovation services and speed time to value and customer success. Our Enterprise Innovation team conducts Discovery Workshops, assesses Infrastructure, Applications and Value derived, and prospective Cloud Migration Opportunities, to deliver an outcome-driven innovation plan.

The technology landscape is then optimized and extended with purpose-built CX solutions, smart enhancements and integrations, for Sales, Service, Marketing, and Data Management. Based on the innovation plan, this may include migrating cloud friendly business processes to Oracle CX, ERP, HCM, BI, PaaS or infrastructure cloud service.

Our innovation driven operations and support services (including marketing, sales, and loyalty programs) leverage Innovacx Smart Accelerators and Utilities to help your business achieve the most out of its Oracle solutions.

With our CX-centric innovation services and strategic recommendations for all our customers, we accelerate ideas and CX solution development to ensure ongoing transformations that deliver value.

Our innovations include

Enterprise Assessments
Cloud Migration Utilities
Smart Accelerators
Mobile Development

Innovacx Smart Accelerators

Innovacx Smart Accelerators (ISAs) are based on innovacx developed IP and are designed to accelerate time to value and customer success. ISAs supplement multiple assets across the customer’s Oracle portfolio and assist in assessments, implementations and innovations to speed time-to-market and business outcomes. They leverage smart integrations and utilities built with Integration Cloud Service and Oracle Fusion Middleware and in many cases are co-developed with Oracle. Many of our ISAs are validated and certified by Oracle and have been deployed around the globe.

Our Services

Innovacx Responsys Aware Siebel

Cross-Channel Marketing leveraging integrated Siebel and Responsys

Synchronize Contacts and Accounts between Siebel and Responsys
Automated synchronization of Siebel segments and lists with Responsys
Synchronize Campaigns between Siebel and Responsys including Campaign Contacts, Campaign Content and Behavioral Data
1:1 targeted marketing from Siebel to Responsys, across all objects

Innovacx Eloqua Aware Siebel

Cross-Channel Marketing leveraging integrated Siebel and Eloqua

Synchronize Contacts and Accounts between Siebel and Eloqua
Automated synchronization of Siebel segments with Eloqua
Synchronize Campaigns between Siebel and Eloqua including Campaign Contacts, Campaign Content and Behavioral Data
Leverage behavior data in Eloqua to prioritize leads & opportunities in Siebel

Innovacx Customer 360

Unified Customer 360 Agent View with Siebel Open UI

NextGen single view of customer and accounts
Mashup of multiple customer dimensions
Leverage Siebel OpenUI framework to perform Case-Insensitive search for required entities
Highly personalizable view with capability to change viewed applets and/or their sequence at run-time - without the need for deployment
Leveraged by our customers for Sales Dashboards and Sales/Service Associate experience

iOCX - Cloud Connector for Opera PMS

Modern Hospitality Experience with integrated Opera PMS and Oracle CX Cloud

Enable Oracle CX cloud applications to communicate with Oracle Hospitality OPERA PMS
Enable Self Check-in and Check-outs for guests by leveraging Kiosk interface and the Oracle ICS
Enable hotels to post changes and retrieve invoices from mobile apps, websites, and table booking systems
Highly interactive, accurate and efficient experience for both property managers and their customers
Nominated for Oracle Innovative Sales Process Award at Modern CX 2018

Cloud Migrations

Cloud Migration is an undertaking that transforms the business as a whole rather than the perceived changes to just the technology landscape. The impacts of such an undertaking extend to Business Operations and Processes, Workforce, Finances, and above all, the customers! Like any transformational initiative within a business, Cloud Migration also has its associated risks that need to be mitigated or require a mitigation plan to be handled effectively. Deciding to migrate to the Cloud is a huge step for any business, and Innovacx - with our deep expertise and proven experience - helps you make that assessment and propose innovation-driven plans, and take a step further, to help you execute the plan.

Our Cloud transformation and migration offerings encompass all the services that are required to move your On-Premise or On-Demand CRM platform and customer data to the Oracle CX Cloud in a highly secure and cost-effective manner. We leverage OOTB Quick Import Macros, Rapid Migration Utilities as well as in-house custom-built scripts to migrate the data with quick turn-around time.

Our Services

CRM OnDemand (CRMOD) to Oracle Engagement Cloud

We have migrated customers from CRMOD to Oracle Engagement Cloud leveraging Oracle Sales Cloud Rapid Migration utility. Our deep expertise in both CRMOD and Oracle CX cloud applications reduces risk, lowers migration time and increases overall success.

Leveraging Oracle Sales Cloud Rapid Migration utility we can migrate:

Administrative Roles, Users, and Privileges
Account & Contact Data
Opportunity & Lead Data
Activities Data
Product Catalogue
Custom Objects’ Data
Analytical Data

Siebel CRM to Oracle Engagement Cloud

With our highly experienced team in both Siebel CRM and Oracle Engagement Cloud, we have migrated customers from the On-premise CRM system to Cloud administering our In-house utilities to automate the migration process. These utilities ensures rapid and accurate replication of an environment by mapping objects, fields, and configuration settings as well as offering multiple validation checkpoints.

Innovacx’s Migration utilities make it easy to map and migrate:

Users
Account
Contact
Lead & Opportunity
Activity

Siebel Loyalty to Oracle Loyalty Cloud Migration

Innovacx offers migration services from Siebel Loyalty to Oracle Loyalty Cloud. Our unmatched Loyalty expertise across Siebel and Oracle Loyalty Cloud supported with our in-house data migration kits, makes a migration undertaking from Siebel to Oracle Loyalty cloud, easy and efficient. The migration utilities ensure rapid and accurate replication of an environment by mapping objects, fields, and configuration settings as well as offering multiple validation checkpoints. Our custom-built accelerators for File Import, Batch Engine Optimization, Oracle Commerce Cloud Extensions, and Partner File Based Integrations help meet the needs of running an efficient loyalty program.

Our Loyalty Cloud migration services includes migration of:

Program Setup

Partner Data

Promotions Data

Products Data

Member Data

Transaction Data

Redemption Catalog

Analytical Data

Mobile Applications Development

While Mobility Business has been in existence for a few years now, businesses are yet to embrace and harness its true potential. Due to ever-increasing customer expectations and associated challenges, businesses need to continually improve and adapt to the fast-paced mobile economy. Mobile Apps are always built with a specific goal in mind, whether it is to generate revenue, to drive digital-only business, to propel brand loyalty and many more. We at Innovacx understand the customer goals of building or changing the Mobile App, and our team of specialized UX experts ensure that the application interface design is customer-centic and business friendly.

We have a strong and versatile development skillset, knowledge base and resources required to successfully deliver high quality custom mobile application for Android, iOS.

Our team of experts possess:

Strong knowledge in back-end computing
Necessary skills to manage security, database, hardware interactions and memory allocations
Deep understanding of Mobile platform Application Programming Interfaces (API)

Rapid Assessments

Business across the globe are focusing on implementing Customer eXperience Management (CXM) strategies to deliver sustainable competitive advantage for the business while driving customer satisfaction, loyalty and brand advocacy. CXM strategies and success emanate from a well-connected dynamic landscape of disparate On-Premise and Cloud systems which work together seamlessly to provide customer experience.

While customer data, interactions and feedback drive the decision to undertake such a transformation, it is important for Businesses to understand and evaluate their existing systems and technologies; and take the next steps to either leverage them or to invest afresh. We help you understand your technology landscape’s capabilities and how to realize the true potential. Our globally seasoned team can quickly assess your current application and infrastructure needs based on our deep Oracle expertise, global experience and best practices. We will deliver an innovation plan focused on helping you get the most from your Oracle cloud, on-premise and hybrid solutions and enable business outcomes that will drive an outside-in approach to your innovation roadmap.

Our Services

Rapid CX and Back Office Assessments

Deep expertise in Domain, Products and Technology

Hospitality
Retail
Professional service
Manufacturing

Insurance
Travel and Transportation
Financial services

A+ team with product competence across on-premise and SaaS products

Siebel
EBS
Oracle CX Cloud
Oracle ERP Cloud

Oracle EPM Cloud
Oracle BI Cloud
Oracle PaaS